Privacy Policy

Updated December 13, 2024

Privacy Policy

Billow respects your privacy and is committed to protecting it through compliance with this Privacy Policy ("Privacy Policy"). This Privacy Policy describes the information we collect about you, how it is used, and with whom it is shared. It also explains the rights and choices you have to control how we handle your Personal Information.

This Privacy Policy Describes:

  • Personal Information We Collect

  • How We Use Your Personal Information

  • Cookies, Web Beacons, and Similar Technologies

  • Your Choices

  • How We Protect Your Personal Information

  • Your California Privacy Rights

  • Children’s Privacy

  • How to Contact Us

  • Updates to the Privacy Policy

Our Services

Billow provides services to help individuals and families understand, negotiate, and reduce their medical bills. We engage with users in the following ways:

  1. Direct Consumer Sign-Up: Individuals engage directly via our website. Users provide Personal Information, such as name, contact details, and medical billing data, to upload bills, generate Blip Reports, or dispute charges.

  2. Medical Advocacy Tools: Our platform uses AI to analyze medical bills, detect errors, and assist users with creating dispute letters or accessing advocacy support.

Personal Information We Collect

Information You Provide

We collect and store any information you provide when you use our services, including but not limited to:

  • Contact and Registration Information: Name, email address, phone number, and date of birth.

  • Medical Bills and Data: Uploaded bills, Explanation of Benefits (EOB), or related documentation.

  • Interaction History: Messages or interactions with our AI chatbot or customer support team.

  • Payment Information: If applicable, payment details for premium features or subscriptions.

Information We Collect Automatically

We may use cookies, web beacons, and similar technologies to collect information automatically when you interact with our website, such as:

  • Device Information: IP address, browser type, and operating system.

  • Usage Information: Pages visited, time spent on our website, and interaction metrics.

How We Use Your Personal Information

We use your Personal Information to:

  1. Provide Services: Analyze medical bills, identify errors, generate reports, and support dispute processes.

  2. Personalize Your Experience: Tailor content, tools, and communications to your specific needs.

  3. Improve Our Services: Conduct research, analyze trends, and optimize our platform.

  4. Communicate with You: Send updates, respond to inquiries, or notify you of new features and promotions.

  5. Secure the Platform: Protect against fraud, unauthorized access, and other security risks.

Cookies, Web Beacons, and Similar Technologies

We use cookies and tracking technologies to improve your experience, analyze usage, and personalize content.

  • You can manage your cookie preferences through your browser settings.

  • For detailed information about cookies, please see our Cookie Policy.

Your Choices

You have the following rights regarding your Personal Information:

  • Access and Update: Review and update your account information at any time.

  • Opt-Out: Unsubscribe from marketing communications or adjust your notification preferences.

  • Data Deletion: Request the deletion of your Personal Information, subject to legal and operational obligations.

How We Protect Your Personal Information

We implement robust security measures to safeguard your data, including:

  • Encryption: Protecting data in transit and at rest.

  • Access Controls: Limiting access to authorized personnel.

  • HIPAA Compliance: Ensuring compliance with federal regulations for healthcare data.

While we take these measures, no system is entirely secure. Please safeguard your account credentials and notify us immediately if you suspect unauthorized access.

Your California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to Know: Access details about the information we collect, use, and share.

  • Right to Delete: Request the deletion of your data.

  • Non-Discrimination: We will not deny services or charge different prices if you exercise your rights.

To exercise your California privacy rights, please contact us at privacy@billow.com.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children. If we become aware of such data, we will delete it promptly.

How to Contact Us

If you have questions about this Privacy Policy or how we handle your data, you can reach us at:

  • Email: privacy@billow.com

  • Mailing Address: 460 King St Ste 200, Charleston, SC 29403

Updates to the Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted with the updated "Effective Date." Continued use of our services after changes indicates your acceptance of the revised policy.